Refund policy

Return & Refund Policy

Do you need to return your purchase? We're here to assist you!
At Novix, you have 14 days from the date of delivery to request a return.

Please review all return requirements below to ensure your refund is accepted smoothly.

Return Requirements

To qualify for a refund, your item must meet all of the following conditions:

  • The watch must be unused and unworn
  • No scratches, dents, cracks, damage, or imperfections
  • All protective films, tags, and seals must be intact
  • Returned with all original packaging and included accessories
  • Watch must be in the same condition you received it

Any watch that shows signs of wear, damage, or missing components will be rejected and the return voided.

Return Shipping

  • Return shipping costs are the customer’s responsibility.
  • We do not cover customs fees, import duties, or taxes on returns.
  • You must keep proof of shipment and tracking information until your return is completed.
    We cannot process or cover returns without tracking or shipment proof.

How to Request a Return

To request a return, please contact our support team at:
info@novixcreations.com

We’ll guide you through the quick return process.

Items Not Eligible for Return

We do not accept returns on:

  • Watches that are worn, scratched, damaged, or altered
  • Watches missing original packaging or accessories
  • Items returned after the 14-day return period
  • Final Sale or Clearance items (if applicable)
  • Items damaged during return shipping due to improper packaging
  • Any item returned damaged without prior disclosure to customer support

Damaged or Defective on Arrival

If your watch arrives damaged or defective, please contact us immediately.

To receive a free replacement under our 2-Year Warranty, send us:

  1. Your order number
  2. Clear photos/videos of the defect or damage
  3. Your contact information

We will verify the issue and arrange a replacement as quickly as possible.

Warranty After 14 Days

After the 14-day return window, your order is not eligible for a refund, but it is fully covered by our 2-Year Warranty for manufacturing defects.

We will assist you with a replacement at no cost (shipping may vary by location).

Bundles / Multi-Item Packages

For bundle purchases:

  • All items must be returned as a complete set
  • Must include all packaging and accessories
  • Missing or damaged items may result in rejection of the return

Questions?

If you have any questions about returns, refunds, or warranties, please reach out anytime at:
info@novixcreations.com